Projects

Our over 30 years of experience has given us a lot to bring to your project. From BPC upgrades and installations to distribution center Activity Based Costing (ABC) projects we have the knowledge to help you. Below are samples of the work we’ve done for our clients.

So, what are you working on now??

I get this question quite a bit! (No really, I do). I always seem to have more than one thing going so those I’ve worked with in the past know this could be an interesting answer. People I work with know I could be doing a BI, Financial Systems, Data Integration, Supply Chain, or Business Process Improvement project or any number of other things.

Current Project:

I am engaged by a client who manufactures, markets, distributes, and services medical devices. My current project involves the identification, retrieval, and destruction of pumps the client has deemed at End of Life (EOL) and wishes to retire from the marketplace. While the program scope is worldwide my responsibilities are scoped to US based customers. All of the work we do, from customer contact to return of the pumps and updating the tracking system, is done under in an FDA regulated environment using Good Documentation Practices (GDP). This is a reverse logistics project that involves product/customer identification, use of a Third Party Logistics (3PL) provider to collect and recycle the pumps, and completing the FDA required documentation to provide the audit trail of documentation and objective evidence that pumps are indeed out of clinical use.

This project combines scope planning (how many customers, how many pumps, where are the customers and pumps), communication planning (how do we initially contact customers, how do we get them to cooperate to return the EOL pumps), and customer service skills along with KPI tracking and status reporting. It’s a Supply Chain / Reverse Logistics project, a discipline I’ve been involved with before. This is also a client I’ve worked with before so being called back a second time to help out provides a measure of satisfaction of a job well done the first time around. Clients remember you when you do a good job for them – repeat business is the best measure of that.