For a major financial services client I was brought in to be a program manager for a Governance, Risk, and Compliance (GRC) effort to update and validate Know Your Customer (KYC) documentation as required under the Patriot Act, Anti Money Laundering Act, and other remediation agreements placed on the client by the Office of the Comptroller of the Currency (OCC), the federal regulator for the client. My role involved managing the Risk Register, Issue Log and coordination of task completion while reporting on project KPI’s and providing weekly status reports to program management.

This client also purchased a large portfolio of loans from a competitor and, along with enhanced compliance requirements, the program was to integrate the purchased loan pools and staff into the client environment.  My role involved managing the Risk Register, Issue Log and coordination of task completion while reporting on project KPI’s and providing weekly status reports to program management. I lead conference calls to resolve outstanding issues and risks while guiding project managers and Subject Matter Experts (SME’s) to complete tasks required to meet project milestones and demonstrate compliance with agreements signed with the OCC.